Refund policy

Return & Refund Policy

At Red Reality, each mug is made to order with care. Because our products are printed on demand, we follow a clear and fair return policy.

❌ Returns & Exchanges

We do not accept returns or exchanges for:

  • Change of mind

  • Ordering the wrong design or size

  • Incorrect shipping address provided by the customer

All mugs are custom printed specifically for your order.

✅ Damaged or Defective Items

If your mug arrives damaged, broken, or defective, we’ll make it right.

To be eligible for a replacement or refund:

  • Contact us within 7 days of delivery

  • Email us at support@redrealitymugs.com

  • Include:

    • Your order number

    • Clear photos of the damaged item

    • Photos of the packaging (if available)

Once approved, we will:

  • Send a replacement at no extra cost, or

  • Issue a full refund

🚚 Lost or Delayed Orders

If your order is:

  • Marked as delivered but not received

  • Significantly delayed beyond the estimated delivery time

Please contact us at support@redrealitymugs.com, and we’ll work with our shipping partners to resolve the issue.

💳 Refund Processing

  • Approved refunds are processed to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

🌍 International Orders

For international orders:

  • Delivery times may vary

  • Customs duties or import taxes (if applicable) are the responsibility of the customer

📩 Contact Us

For any questions regarding returns, refunds, or your order, please contact us at:

Email: support@redrealitymugs.com
Website: www.redrealitymugs.com

Red Reality
Sip the truth.