Shipping policy
Shipping Policy
At Red Reality, all products are printed on demand and shipped directly to you through our trusted fulfillment partners. This allows us to reduce waste and ensure each mug is made with care.
Processing Time
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Orders are typically processed within 2–4 business days
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Processing time includes printing, quality checks, and packaging
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Orders are not shipped on weekends or public holidays
Shipping Times
Estimated delivery times (after processing):
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Europe: 5–10 business days
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United States & Canada: 7–12 business days
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India: 7–14 business days
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Rest of the World: 10–15 business days
Delivery times may vary due to customs, local courier delays, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Destination
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Order size
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Fulfillment location
Any applicable shipping fees will be clearly displayed before payment.
International Shipping & Customs
For international orders:
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Customs duties, import taxes, or additional fees may apply
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These charges are the responsibility of the customer
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Red Reality is not responsible for delays caused by customs processing
Incorrect Address
Please ensure your shipping address is correct at checkout.
Red Reality is not responsible for:
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Orders shipped to incorrect addresses provided by the customer
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Packages returned due to incomplete or inaccurate address details
Lost or Delayed Orders
If your order is delayed or appears lost:
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Please contact us at support@redrealitymugs.com
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We will assist you in tracking or resolving the issue with our shipping partners
Damaged Items
If your order arrives damaged, please refer to our Return & Refund Policy and contact us within 7 days of delivery with clear photos.
📩 Contact Information
For shipping-related questions, reach us at:
support@redrealitymugs.com
Red Reality
Sip the truth.